Customer Happiness Specialist (5-12 YRS)– Rage Coffee

Customer Happiness Specialist (5-12 YRS) APPLY NOW

Delhi
Operations
Tue, Aug 31, 2021
Full time

RESPONSIBILITIES

  • You’ll answer support phone calls, chat messages, and email tickets.
  • You'll build processes to streamline and automate customer support as much as possible
  • You'll lead your team of customer success managers
  • You’ll make sure each and every customer is happy before and after their purchase
  • You'll guide consumers to make right choices
  • You’ll regularly identify areas of improvement in customer education based on communication with customers, and participate in writing excellent help documentation.
  • You’ll work with operations team to report customer feedback and help regularly update the on-ground processes and product quality

REQUIREMENTS

  • Exceptional communicator. You find innovative ways to explain complex concepts in an elegant way.
  • Customer-obsessed. You only hang your hat up when customers get what they came for, and you’ll run through brick walls to make that happen.
  • Growth mindset. You see challenging situations as growth opportunities, not barriers.
  • Proactive. You see challenges before they exist, and plan accordingly.
  • Structure-oriented. You find satisfaction in improving processes, and don’t stop because something is “good enough”
  • Experience in customer support role is MUST
  • Fluent in English

ABOUT RAGE COFFEE

Swmabhan Commerce Private Limited, parent company of Rage Coffee, is an FMCG company that manufactures, markets & distributes innovative coffee products. The first product in the market is a proprietary small batch crystallised coffee that is infused with 6 plant based vitamins which synergistically work with caffeine bringing in a "distinctive kick" that feels & tastes like freshly grounded coffee. The company has created craft coffee that is instantly consumable, affordable - ready to mix - and is convenient to carry in tube shots. Rage Coffee products are also US FDA, FSSAI, ISO registered and manufactured at a GMP compliant facility.


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